Return Policy

Returns Policy

Our primary objective is your complete satisfaction with your Essential purchase, and we are confident that our products will fulfil your requirements. To underscore this confidence, we extend a 14-day money-back return option for our products.

Upon receiving your order, we kindly request you to ensure that the delivered items align with your order before unboxing any of the products.

Change of Preference

Should you find that a product you've ordered doesn't align with your preferences, such as taste or texture, or if you encounter an unforeseen adverse reaction, we understand. In such cases, our 14-day money-back guarantee comes into play. You may opt to return the product at your own expense within 14 days of receipt.

To initiate a return, kindly reach out to us in our contact us section or via instagram and select the "Return or Exchange" option from the dropdown menu. Our dedicated team will guide you seamlessly through the subsequent steps. Once the product arrives at our warehouse, we'll facilitate a refund or arrange an exchange for an alternative item.

It's important to note: Each return request is assessed on an individual basis. Please be aware that we can only process refunds for items directly purchased from Essential.

Defective or Flawed Products

We deeply apologise if an item you've received is found to be faulty or has sustained damage during transit. Our product warranties extend to 14 days for consumables.

For any product-related issues, kindly reach out to us in our contact us section or via instagram. Outline the specifics of the fault or defect and, if feasible, provide accompanying images. Our team will promptly guide you through the ensuing steps.

Rest assured, defective items will either be replaced with the original purchase or, if preferred, you may opt to return the faulty item(s) for a complete refund. We will supply you with a return shipping label at no additional cost.

Please remember: This process must be initiated within 14 days of receiving your order. Your satisfaction is our priority, and we stand behind our products with confidence.